1. Eligibility and accounts
You must be at least 18 and, where you use features intended for real estate practice, a licensed real estate professional (or acting under one’s supervision). You access the Service with your Google account and are responsible for safeguarding your sign-in, devices and any access codes or PINs (including open-house kiosk codes and privacy-screen codes), and for all activity under your account. Access during any beta or invite-only period is at our discretion and may be limited, suspended or revoked at any time.
2. Our intellectual property; your licence
The Service — its software, code, interface, design, workflows, AI features and prompts, templates, documentation and branding — is owned by Genesis Arc or its licensors. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for your own bona fide business purposes. You will not (and will not permit anyone to): copy, resell, sublicense, rent or lease the Service; reverse engineer, scrape or extract its source code, prompts or know-how; use it to build a competing product; run bots or automated tools against it; bypass security; or remove proprietary notices. “Genesis Arc” and associated logos are our trademarks.
3. Your data
The Service is designed so your business data — contacts, listings, documents, photos, reports and settings — is stored in your own Google Drive account and on your own devices. We do not operate data servers for that content and, as between you and us, you own it. You are responsible for: (a) your backups (the Service is not a system of record); (b) the accuracy of what you store; (c) obtaining any consents required to collect and use personal information of your clients with the Service; and (d) your compliance with privacy laws applicable to you, including BC’s Personal Information Protection Act and PIPEDA. Some features transmit content you choose to process to third-party AI and infrastructure providers on your instruction, as described in the Privacy Policy.
4. AI features and professional responsibility
The Service includes AI features that draft, summarize, read, translate and edit content — including real estate forms and clauses, contract reading, comparative market analyses, photo commentary, marketing text, translated websites, meeting-room clause translations and explanations, and edited or virtually staged images. AI outputs can be wrong, incomplete or misleading. You agree that:
- all AI outputs are drafts and aids — you must independently review and verify every output before relying on it or presenting it to any client or other person, including AI translations of your website and of contract clauses;
- the Service does not provide legal, financial, appraisal, inspection or tax advice; plain-language clause explanations are descriptive summaries, not legal advice;
- photo-based commentary is not an inspection or appraisal, and estimated values are not appraisals;
- you are solely responsible for compliance with your professional obligations — the Real Estate Services Act (BC), BCFSA rules, your brokerage’s policies, board and MLS® rules, FINTRAC obligations and advertising standards — including required disclosure of virtually staged or AI-modified images, and the content of any website we host for you; and
- you will not remove AI-disclosure labels the Service applies.
5. Hosted websites, meeting rooms and third-party services
Hosted websites. If you publish an agent website through the Service, you are the publisher of its content (including AI-drafted or AI-translated copy you approve by publishing) and responsible for its accuracy and regulatory compliance. We may suspend sites that break the law or these Terms.
Video meeting rooms. Meetings are live, peer-to-peer and not recorded by the Service. By joining a room, participants consent to a live video/voice call. Do not record a meeting except in compliance with applicable law and with appropriate notice. Documents shared in a room go directly between participants; a copy is stored only if the agent chooses to save it, as described in the Privacy Policy.
Third-party services. The Service interoperates with services you choose to connect (Google, electronic signature providers, telephony, AI providers, market-data sources). Their terms and privacy policies govern your use of them. Board data and MLS® content are subject to the rules of the applicable board or licensor.
6. Plans, fees and the 2026 rate lock
Current plans and prices are listed at genesisarc.ca/pricing, in Canadian dollars, taxes extra. Key terms:
- $1 trial. Paid plans start with a 30-day trial for $1. Cancel before day 30 and the dollar is all you pay; otherwise the plan continues at your plan’s price from day 31.
- Your rate is set at signup. Your subscription price does not increase while your subscription remains continuously active — including through the announced January 1, 2027 price changes (Grand and Full Suite), which apply to new members only. A trial’s signup date sets its rate.
- Annual plans and the founding rate are billed up front for the year. The founding-member rate is annual-only, limited to the first 50 members, and remains locked while the subscription stays active.
- Renewals and cancellation. Subscriptions renew automatically (monthly or annually) until cancelled. Cancelling stops future renewals; except where the law requires otherwise, fees already paid are not refunded, and your access continues to the end of the paid period.
- Lapse and return. If your subscription lapses, rejoining is at the then-current published price.
- Third-party charges (for example your Twilio line, or DocuSign) are billed by those companies directly and are your responsibility.
7. Acceptable use
You will not use the Service to violate any law or third-party right; to upload malicious code; to interfere with the Service or others’ use of it; to misrepresent AI-modified content as unmodified; or to send spam or communications that violate CASL or similar laws — consents for your marketing messages are your responsibility. We may suspend or terminate access for violations.
8. Termination
You may stop using the Service at any time. We may suspend or terminate access at any time, with or without cause or notice, including to protect the Service, other users or ourselves. Because your data lives in your own Google Drive and devices, it remains yours after termination. Sections 2, 3, 4, 9, 10, 11 and 12 survive.
9. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AVAILABILITY AND NON-INFRINGEMENT, ALL DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT DATA WILL NOT BE LOST.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GENESIS ARC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR PROFESSIONAL OR REGULATORY LIABILITY, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS. OUR TOTAL AGGREGATE LIABILITY IS LIMITED TO THE GREATER OF CAD $100 AND THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.
11. Indemnification
You will indemnify and hold harmless Genesis Arc from claims, damages and expenses (including reasonable legal fees) arising out of your data, your use of the Service, your breach of these Terms, or your violation of law or third-party rights, including privacy and professional-conduct obligations.
12. General
These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable in it; the parties attorn to the exclusive jurisdiction of the courts of British Columbia. We may update these Terms; material changes will be indicated by the “Last updated” date and, where practical, in-app notice, and continued use after changes take effect constitutes acceptance. If any provision is unenforceable, the remainder continues. You may not assign these Terms; we may assign them in a reorganization or sale. Together with any beta agreement you signed (which governs during beta participation) they are the entire agreement.
13. Contact
Genesis Arc — Trung Le, Nanaimo, British Columbia. trung@genesisarc.ca